air travel: 4h 40m delay caused by the inspection of the aircraft, Norwegian rejects EU compensation 261/2004 because it turned out that there was nothing wrong with the aircraft

My flight from Oslo to Rome was delayed 4 hours and 40 minutes. I sent a request to the Norwegian Air Shuttle requesting compensation of 400 euros under EU 261/2004.

Their reasoning as to why they cannot grant compensation is that, although they had to inspect the aircraft for technical failures, there were actually no failures. So, they argue that this situation in which they had to inspect the plane but in reality there was nothing wrong It constitutes exceptional circumstances.


In my complaints to the Norwegian Travel Claims Management Agency and the EU Online Dispute Resolution, how should I argue more effectively against this logic? Are they correct that this "inspection that found nothing" constitutes exceptional circumstances?

Full text of the rejection email

The full text (my emphasis) of the airline's response (automatically translated from the original Danish):

Norwegian flight: DY1874 (OSL-FCO) 06.23.2019

Delay time: 4 hours and 40 minutes

Reason for interruption: This flight
I was delayed due to inspection of the aircraft after a possible
lack of technique. During the inspection, no technical defect was found. the
the aircraft was released to operate without replacing
any component

Unfortunately, we cannot comply with your compensation claim as
this game was delayed due to exceptional circumstances. In some
cases, the passenger will be entitled to compensation when the
The irregularity is due to a technical error. This is in accordance with
judgment C-257/14 van der Lans, where a technical error that
the results in the replacement of a component can be considered
within the control of the airline and, therefore, grant the right to compensation
In this case, There were no technical failures and no components were replaced. Therefore, Van der Lans' decision is not applicable and unfortunately we cannot comply with your compensation claim.
In this case, we will reimburse the following requested expenses:

Unfortunately, we cannot comply with the refund request for
All costs since we are not responsible for these. For more
information, see below *.

To process your claim, we need the following information to
make a bank transfer:

• Name of the bank • Name and address of the account holder • Account

This information can be sent by replying to this email. If you don't
To obtain this information, contact your bank.

The case will be finalized as soon as we have received all
Needed information.

Best regards, Karina The customer service team

In case of cancellation or delay, we will always provide
assistance (for example, accommodation, meals, phone calls and transportation)
according to EU Regulation 261/2004. In the event that a passenger
incurs such costs, in case of delay or cancellation, we will do so
reimburse within reasonable limits if such costs are deemed necessary
and you can present the specified receipt. We cannot reimburse these
costs if the passenger does not allow us to offer this type of
assistance or if the costs arose as a result of the loss of connection with
Norweigan, in a separate reservation number, or if the alternative
The departures offered to the passenger were not appropriate. the
The Norwegian ticket will only be refunded if the flight is canceled or
The delay is more than 5 hours and the passenger chooses not to travel. Yes
The passenger is entitled to the refund of the new ticket (with
Norwegian or with another company), we will only reimburse the cost of
the new ticket or the price difference between the new ticket and the
Norwegian ticket if Norwegian ticket is refunded.

Additional costs not directly linked to the EU regulated service
Regulation 261/2004 will only be refunded yes the reason for the
delay or cancellation is under our control. If we believe that the
The passenger has not done enough to make sure the previous reservation
arrangements can be completed (for example, relocations, accommodation, events,
etc.), we cannot cover these costs even if the delay or
Cancellation is under our control. Similarly, we cannot cover
consequential undocumented damages, expenses that would have arisen
regardless of irregularity, or unnecessary legal assistance to
Determine such claims. According to the Montreal Convention and the decision
of the Norwegian Aviation Complaints Board in case number 1222 / 14F,
the same conditions apply to the reimbursement of consequential damages,
provided that the airline has made every effort to avoid
problems that caused the delay or cancellation of the flight. Below
Article 12 of EU Regulation 261/2004, additional costs that are
not directly related to the service regulated by regulation can be
deducted from standard compensation. For more information about your
Rights, visit Interrupt Type: Delayed

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Forward port 5432 to access PostgreSQL on Machine 1 from outside / as a service.

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(I used to use nat-networking in VirtualBox that took care of that for me, but KVM is cooler 🙂

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This is my /etc/hosts:

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import java.util.Scanner;

import javax.swing.JOptionPane;
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// basic clock
// Dec class

class Countdown {

// different units

double Second, Minute, Hour;

//Unit value

double Second = 00;
double Minute = 00;

double Hour = 00;

// Statement for and if

for (Second = 00; Second <= 60; Second++) {
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// Impressions

System.out.println ("The Time is  ");
System.out.println (Hour);
System.out.println (Minute);
System.out.println (Second);


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This is my website please help me

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