I am working on an acute care healthcare application.
In this application, you can request personal data from the national government if you meet the following criteria:
1) If you have the patient's citizen service number
2) If you have the patient's date of birth, gender and last name
3) If you have the date of birth, gender and address of the patient
4) If you have a combination of 1), 2), 3)
All this information is displayed on a screen. Unfortunately, I can't load a screenshot, but I'll try to explain my problem:
- This screen contains a total of around 25 entries that are related to the patient's personal data.
- All of those entries are displayed at once (including citizen service number, date of birth, gender, and address)
- You can only continue to the next screen if you have requested the personal data from the national government (A) and when the 8 required entries are completed (B)
- To request the national government data, you must complete the data for one of the search routes 1), 2), 3), 4). So of those 8 required inputs, only 5 inputs can be used to request the remaining patient data from the national government.
The problem: Many of our end users think that all required entries (8) should be completed to request the remaining personal data from the national government. Other users don't know that there are multiple search paths as I explained before.
Question: How can I clarify that there are 3 (or 4) search paths in the user interface? And how can I make it clear that not all the required information is necessary to request the remaining data from the national government?