usability – Let users choose a value’s unit next to the value input field

In our application users/developers are able to build their own web layouts via editor. Therefor, they need to define container sizes with either percentage (%) or pixels (px).
Currently, this choice can be made within the input field. I did not even know this until a co-worker told my about it – the placement of the unit choice within the input field was just not obvious to me and is difficult to learn for new users.

Current solution:

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I came up with two alternative solutions:

(1) Choose the value’s unit via toggle switcher

(2) Choose the value’s unit via dropdown

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One drawback I’m aware of is that the form starts to look more cluttered.

What are your experiences with use cases like this?
What are your thoughts about these alternatives?

usability testing – How do you prototype systems that are normally connected to Active Directory or other complex external systems?

I am working on a product that has a quite typical setup when it comes to enterprise software: it is usually connected to the Active Directory of the origanization and authenticates its users against it and fetches their group membership information from it. The permissions within the products are assigned to the groups that come from AD. For tiny installations and in test scenarios it is possible to add local users and groups but in production usage it is almost always integrated with Active Directory.

We are planning on making some pretty significant changes in how permission settings can be made and the mockups for the changes tested well when local users & groups were used. We would now like to see if the interface works well in a more realistic scenario when the product is connected to AD and we have thousands of users and groups.

I was wondering on whether you have any experience or insight on how to do users tests in such a situation. Creating and maintaining a fake, internet-facing AD installation seems to be an overkill for this purpose and also cause problems during the test as well as it’d be impossible to connect the real AD with the wireframe we want to test. Creating a mock AD user management interface would also take tons of time and would probably still be quite far from how that UI works normally.

Do you have any experience with this or more generally speaking on doing wireframe tests of systems that are normally connected to large, complex external systems in production?

usability – What is the best heatmap tool for tracking multiplatform devices?

We’re looking for heatmap tool that provide analytics and can implemented in web, android, & iOS. Previously we used Smartlook for heatmap, but it doesn’t work properly in our website. The tool could be free or paid.

Could you please share what tool you use and try to present it’s strong and weak points?

surveys – Alternatives to System Usability Scale (SUS)

Regarding the question, “In particular…is there anything which produces somewhat similarly reliable results with fewer questions?”

You should take a look at the published research on the Usability Metric for User Experience, published by Finstad (2010). The UMUX has four items and has typically been found to have desirable psychometric properties and to have scores that correlate highly with the SUS and, in some studies, have also produced scores that track very closely with SUS scores in magnitude.

In 2013, Lewis, Utesch, and Maher took two of the UMUX items to produce the UMUX-LITE. According to the abstract of that CHI paper, “In this paper we present the UMUX-LITE, a two-item questionnaire based on the Usability Metric for User Experience (UMUX). The UMUX-LITE items are “This system’s capabilities meet my requirements” and “This system is easy to use.” Data from two independent surveys demonstrated adequate psychometric quality of the questionnaire. Estimates of reliability were .82 and .83 – excellent for a two-item instrument. Concurrent validity was also high, with significant correlation with the SUS (.81, .81) and with likelihood-to-recommend (LTR) scores (.74, .73). The scores were sensitive to respondents’ frequency-of-use. UMUX-LITE score means were slightly lower than those for the SUS, but easily adjusted using linear regression to match the SUS scores. Due to its parsimony (two items), reliability, validity, structural basis (usefulness and usability) and, after applying the corrective regression formula, its correspondence to SUS scores, the UMUX-LITE appears to be a promising alternative to the SUS when it is not desirable to use a 10-item instrument.”

There have been additional studies of the UMUX-LITE since then. Here is a list of papers to read on the topic:

Borsci, S., Federici, S., Bacci, S., Gnaldi, M., & Bartolucci, F. (2015). Assessing user satisfaction in the era of user experience: Comparison of the SUS, UMUX and UMUX-LITE as a function of product experience. International Journal of Human-Computer Interaction, 31, 484-495.

Finstad, K. (2010). The usability metric for user experience. Interacting with Computers, 22, 323-327.

Finstad, K. (2013). Response to commentaries on “The Usability Metric for User Experience”. Interacting with Computers, 25, 327-330.

Lewis, J. R. (2013). Critical review of “The Usability Metric for User Experience”. Interacting with Computers, 25, 320-324.

Lewis, J. R., Utesch, B. S., & Maher, D. E. (2013). UMUX-LITE – When there’s no time for the SUS. In Proceedings of CHI 2013 (pp. 2099-2102). Paris, France: Association for Computing Machinery.

Lewis, J. R., Utesch, B. S., & Maher, D. E. (2015). Measuring perceived usability: The SUS, UMUX-LITE, and AltUsability. International Journal of Human-Computer Interaction, 31, 496-505.

usability – Full screen cookie banner on mobile, is it a bad or good approach?

I am developing a cookie banner for a company. The designer presented all the mockups, but I am not convinced whether it should be full-screen on mobile. The advantage is that the user might be seeing all the banner text at the same time, but you are forcing him to see that instead of the website he intended to visit. On the other hand, a half-width cookie banner is having the lorem ipsum text having to be scrolled down, which is also not optimal

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usability – Multiple selection – User Experience Stack Exchange

@musefan, Amazing! That was my second choice, but I imagined having the final price + price per word in each square. In my case, the screen would be too crowded with all the prices, and it would be hard to swallow. But in your case, it looks excellent!

I didn’t think I could still have the final price in the last column.

What I like in your case is also that price of each type is visible all the time. In that case, the user can compare the prices, which makes his decision easier.

*Different rates are because of a different kind of translation. The first type is machine translation, the second is MT with a light review, the last one is MT + editing + proofreading + copywriting. A tooltip will explain all these things.

Thanks for your time; you helped a lot!

usability – It is better to give a quick experience missing features or ask for details upfront to make the experience better?

I have a pretty complex financial app that allows users to add their accounts and then use various tools, calculations, reports and graphs with these accounts. The more accounts they add the better, the more details they add about each account the better.

I’ve gotten a few complaints from users that when they add an account they have to enter too many details. What do you think is better.

A) Let users add all of their accounts without bothering with details at first. This gets them to use the app the quickest with the least amount of friction possible. Some of the tools and reports won’t be as accurate since they didn’t add details about their accounts but they can do that as a separate step.

B) Have the users land on the page that requests details but give them a skip button.

C) Break up the asking for data part which is a single form right now and make it multiple questions, wizard style (one question at a time). This way we still get the details we need to give them a better experience but it will feel less overwhelming to the user.

Has anyone dealt with this sort of problem? What do you recommend?

usability – What information density is reasonable?

I guess this question could be quite subjective, with many dependencies (frequency of use, literacy, data complexity, use cases etc). But let’s step back and question what research/ evidence exists to provide us with a framework.

Regardless of the circumstances or context, is there a broader framework that helps us determine what a reasonable level of information density is?

user research – Best practices for System Usability Scale (SUS) Scoring

My UX team has always used the SUS Scoring after our usability tests. We work with Student Information System Software and whenever we are building a new feature, we follow up with a SUS Scoring survey after user testing.

The areas we target for the SUS scoring are:

  • Sufficiency
  • Ease of Use
  • Confidence
  • Performance
  • Reliability
  • Design Appeal
  • Overall Satisfaction

I just watched a video on (UIE’s All You Can Learn) that mentions not to bulk up your tests with SUS Scoring, but there wasn’t much detail to why. I tried to do some Google searches to see if I can find some quick answers of when to use them vs not and I didn’t find much.

Does anyone in this community have some good insight on this topic?

usability – Improve flow for user action (increase conversion)

I’m not sure if this question fits here but I have a flow on my website that I’m trying to improve, my website is

I have 2 specific questions, but I’m open to all feedback:

  1. The main metric that matters to me is a] % of visitors who send me a doodle, and b] % of visitors that sign up for future project updates.

    Currently a] is at 6% and b] is ~75%

    I’m thinking about making the email field optional, as an attempt to increase the 6%.. the reason being it might seem less “sales-y” and more as just a fun project but I would love to hear your perspective on how you would increase that 6%.

  2. Secondly, I receive many lovely doodles.. here are a few: I would love to showcase them, how would you incorporate these doodles in the current website?

I’m curious for your feedback :-]