Is it just me, or are web hosting services in general going from bad to worse (not EVERY provider, of course, but in general)?
I don’t know why – but after I moved from my last provider years ago, I found a company called (back then) Hostoople with excellent and friendly customer service (it was likely a start up back then – and hey, thats fine provided the support I got was decent, and it WAS).
They later sold their company off I believe to another company, and that got bought out too, and the current monstrosity that is Fast Web Host (they say they’re in the U.S., but their servers and tech support seem to be all in India) is a host best avoided for reasons I’ll advise beneath (and I must admit, I’ve gone through a LOT of hosts – good, bad, and in the middle, but these guys quite literally take the cake!).
I believe in giving people and companies a fair chance, and though their service was spotty at best after the sell out, I stuck with them for YEARS.
I stuck with them all the time I was growing my 0Excuses Fitness business (which is by no means a fledgling biz – and I don’t mention that for purposes of publicity here, but because it has relevance with what I’m about to say in terms of web hosting).
What these guys have been doing as of late is moving servers – and doing so WITHOUT notifying their customers (when asked, their excuse is “we’re working from home” – yet when they’re asked to fix problems, they cooly respond with “It’s an automatic process, there is nothing we can do!” – so it’s automatic when it suits the goose, but not when the gander asks??).
Anyway, so every time they move their servers, folks with data that is regularly updated (such as sites making sales every hour, or blog posts being updated twice daily etc) LOSE that data.
As a guy Venkat (working there) tells me oh-so-casually, as if it really doesn’t matter “Oh, it’s just 2-3 days worth data lost in the migration!”
And this happens EVERY TIME like CLOCKWORK.
It wouldn’t be so bad if they would restore the accounts from their backups, but they hardly, if ever, succeed at doing that for any size that is of substantial size (and given all the products I had on my 0excusesfitness.com website) it WAS substantial.
And I wouldn’t be writing about it here – but they’ve completely stopped responding to my emails and when I call them – you guessed it – crickets.
They keep telling me to raise tickets, which I’ve done, but I never get any response to them. When I raise the issues on live chat, the customer service rep doesnt bother to read the ticket, and I have to explain the entire issue over and over again multiple times – and then after I do that, they rudely tell me “get off chat! We can’t work when you’re on chat!”
I mean really, guys. Is this the way to treat a customer that has SUPPORTED you for years?
IT is perhaps no wonder that their own Facebook pages etc have less followers etc than mine, despite their company having a head start of about 8 years or so! Anyway, that ain’t the point here.
Get off chat so “you can work”??? Are we talking kiddie web hosting here??
And seems we are – the latest, and THIS is what prompted me more than anything else – to make this post is this –
They have REDIRECTED my 0excusesfitness.com domain to what I can only assume is a competitor domain – with NO prior (obviously!) authorization from my end!
And they’ve completely mucked up the site – a guy “Asad” there cooly renamed the index.php file of the WordPress site to a silly little “index.html” file saying “Hello world”, and they had the gall to get back and say “all is well”.
I mean, really ….. ?????
There is no response to tickets. No response to live chat – and when I ask for backups, those aren’t given either! Amazingly enough, it took me over three hours to get the ONE backup they DID give me, but it isn’t a full backup by any means.
This company is definitely one to avoid if you’re serious about doing any sort of real business.
In the meantime, I guess it’s time for me to figure out how to recreate my 0 Excuses Fitness site – the structure – manually, since I don’t have the file structuere backed up locally. My bad I know on that one. Do have the DB, but that’s scant consolation . . .
And yes, I do have a likely new web host lined up, but at this point, I’m lost in terms of what to do. Seems these companies have become a law unto themselves, and they could care less about customer data, customer service etc . . .
Does anyone have any experience with these guys – either before the sell out, or currently or at any time?
I’d love to hear back if so!
P.S. – You’d think that since this happens every month like clockwork, and given all the other annoyances we’ve been through, they’d at least OFFER you something in return – such as maybe a free month or more of service, or SOME sort of “balm” to soothe the customer, but nothing. Nothing at all. If anything they’re brazenly unapologetic about “take it or leave it” – in other words, problems WILL happen, and the customers just have to suck it up.
I mean, and again, really. The last web host was bad enough, and now this one . . .
If anyone has any experience with these guys, or knows a contact number I can at least call (I’m not in India, but can still call through whatsapp etc) – please DO let me know. It’s AMAZING that these guys won’t even give me backups of my account(s) – including client accounts – and even more amazing that they won’t even apologize even once (despite them freely and publicly admitting that yes, all of this is their fault! – and it obviously is!).
P.S #2 – And yes, I know. I should have moved years ago, but like I said, I believe in giving businesses a CHANCE – and I gave them several – but THIS is the response I’ve gotten.
*shaking my head*