The presale experience was excellent. They explained everything to me and answered all my questions. I signed the contract and they were flexible with my start date. Originally they wanted me to start the week after signing, but since I had a full shelf elsewhere, I delayed the start date by a month. When the time came, I put in a ticket requesting access to the data center, and they said they would put me on the list for that day.
The day I had access to the data center, I removed my live servers from my old provider and drove 4.5 hours to Dallas with them. I came and went and they showed me my shelf. It was a full cabinet and I was only supposed to use 1U to 25U of space. I found the fiber connection on the shelf, but there was no power. I called the data center technology and all its power was really under the floor. He raised the tile and lowered … and there was no outlet for me! I was crushed! I had planned to setup all of my servers in the new rack, and now I couldn't do it because I don't have power! Also, these were live servers that I removed, so all my servers would have to be powered down for at least 2 days as the facility manager was the one that would have to run the feed, and this was on Saturday, and not works weekends
It goes without saying that my clients and I were not very happy.
I contacted them about it on Sunday after I came home, and they asked me to turn off the power and, once done, they would plug in my PDU and turn on my servers. That happened at the end of the day on Monday. Considering they had to have the facility manager there, and possibly an electrician that was a fairly quick response time. Then I found out that the previous tenant who moved had a 20A circuit (which is what I had too), so they thought this circuit would still be there, but it wasn't. I would have thought the same. Then I was able to open a ticket and connect its ip kvm to my server, and I configured everything that way.
Then I asked for a credit for downtime. I specifically requested a month of service credit for the problem. They finally offered me 2 months of credit! Needless to say, I was happy about that.
Considering my experience with them, I would recommend them to people. Mainly because of the great price, the speed of their ticket responses, and the way they handled the problem. Every company will have problems at some point, what really matters is how it handles them. Psychz Networks certainly handled the problem quickly, and offered more credit than I originally asked for.