We lost our father in February due to Covid and he had money invested in Bitcoin (2 accounts), we were able to access these accounts due to information he left for us and were able to transfer these funds into a folder which we automatically thought it meant this would be transferred to his bank account. The money did not transfer and we have written emails and made phone calls to the company to ask what information we need to provide to get this money to add into his estate. They have not responded now and we have been trying for over 2 months now. Anyone on here have any advice before we use our solicitor?
Thank you in advance.