We left him on a Friday and on Saturday they told us he was the owner. Later that day, I received a call that the car was repaired and ready to be picked up. We live an hour away, but I arrived on time and my husband went home. I paid $ 648 (scandalous in my mind) and went out to start the car and it made noise! I went back to the dealership and the door slammed behind me (because that's what your door does, but it was a pleasant effect for me) and I said: "The car still makes noise and my trip has just left."
Three guys stood there with their mouths open trying to find out who wanted to deal with me. I was patient but they could say that I was not happy after paying so much money. It was closing time, so they gave me a courtesy car to drive and told me they would call me on Monday. No one called me and I had to call them to get an update and finally on Tuesday someone called me back. They said it would cost more than $ 3,500 for the repair … in addition to what we already paid and that would be more than the car was worth!
The next day, my husband and I spent the time there to talk to the service manager, who explained that he didn't think the repair would be the steering wheel gear and thought it was just the power switch. So why did we pay $ 125 for a diagnostic fee that was incorrect? He did not know. But he would fix this and I could drive the courtesy car in the meantime.
In the end, they made the repairs (power switch, another new starter and wiring) and they didn't charge us more than we initially paid them. They even finished on time so that we could take the car on a long trip without problems to arrive and return.
So, would you leave them a good review since they wanted to work with us to correct it? Or a bad review since they tried to scam us at the beginning?