With luck I'm in the right place. Have a Bluehost account with a simple wordpress website and some email (and any database that needs wordpress). In the past it had a different control panel, and in it there was a backup and restore utility. He backed up everything on Bluehost and copied the file to the local computer. Simple.
I recently had a different control panel (I hung the previous one for as long as possible, but …) and the "old" backup / restore disappeared and was replaced by Site Backup Pro. I entered Site Backup Pro and tried to find out HOW to use the "Backup and restore the site" because I do not need or want the "Pro" version that charge a monthly fee for … It says:
"As a courtesy, we periodically generate backup copies of your hosting files and databases, usually on a daily, weekly, and monthly basis.Your most recent backup files are available below, but they will not do you any good here. These make backups on your home computer regularly, especially before changing or updating your site, so that it is prepared in the event of a disaster.
(I was going to put a clipping of the page here, but I have not found a way to insert an image)
So they make backup copies. All I have to do is DOWNLOAD the backup copy on my home computer … I'm curious WHY the daily, weekly and monthly backups would be done unless only the monthly is completed and the rest are incremental or something A) Yes?
So, I called … I rarely call, and in the past, the service in general has been reasonably good. Today is not like that. It sounded like a party in the background, I can not understand English with a lot of accent and he can not hear me. He never got an answer, and after the third time he was put on hold for him to look for something, no one came back. He just died.
Called again. This time, after a while, trying to listen during the party and having your person understand my question, they said "Yes, I can send mail to our people from Level 2." They have the backup copies and "I can make one. available "HUH? How does that fit with" Download these backups to your home computer regularly "?
On that same page there is a section at the bottom that says:
Your public_html directory
Browse – Download – Restore
Your home directory
Browse – Download
Restore your email messages from a backup or system load
MySQL databases and tables
Browse – Download
I guess my home directory INCLUDES the public_html directory AND the email folders because there is not a "backup" in the emails, just a restore.
Therefore, I selected Home Directory and navigated.
I was able to see a list of folders and files. I selected them all, I clicked on "Download ZIP" and they told me it was "Preparing the download" and after a couple of seconds it was flipped on a screen that showed "Backup and basic restoration" with a button that said "Copy of security and restoration "and" Backup and Restore Pro "with an attempt to increase the monthly load. (Again, I put it in a clipping, but I do not see a way to insert an image online).
Press the button that says "Backup and restore" in the Basic, and you went back to the page that you just left …
Clearly, I have no idea what I'm doing …
If Bluehost HAS backups that do daily / weekly / monthly everything on my site, how should I follow their instructions to download them regularly?
If NO, HOW do I backup everything to download it?