Q: How long have you been in business?
A: We established ourselves for the first time in 2012. This is our eighth year of operation and we have always received good reviews.
Q: How long does it take to set up my account?
A: Accounts are automatically set up by our system immediately after payment. If you do not receive your hosting account information within 5 minutes after payment, send a ticket to our Technical Support Department for more help.
Q: If I update my account, will the discounts apply?
A: Yes, the discounted price will still be valid even if you update your account.
Q: Instead of the recent cPanel price increase, are your prices already adjusted / fixed?
A: Yes, our prices have already increased slightly (~ 5-10%) to take into account the cPanel price increase and, despite the additional cPanel increases, there will be no further adjustments to our prices. In fact, if you compare our past and current prices, you will see that we have not applied an instinctive reaction as some of the other suppliers have done. This is because we never consider ourselves budget providers and have always marketed based on the merits of the quality of our service.
Q: Are you a reseller / operate your own servers?
A: No, we are not resellers. We have full access to the root of our entire infrastructure (hosting servers, backup servers, filtering servers, etc.) and we demonstrate it using exactly the same configurations (i.e. software features, server resource allocation, names of server host, etc.) in all our hosting locations which is something that a reseller cannot do. Being direct means that you can receive a better and faster quality of support, since you don't have to wait for the intermediary to transmit the message between you and your upstream chain.
Q: Which location is best for me?
A: Good question! There isn't a single location that suits everyone's needs because it really depends on where your website's visitors originate. Even CloudFlare can only cache about 65% of the content of your website, which means that the other 35% of the content of your website is still being served by the web server, therefore, choosing the correct location is Extremely important to ensure a fast loading speed of the website. Because you, along with your requirements, is unique and important to us, send a sales ticket and let us know more about the requirements of your website / business and we will be happy to help you select the most suitable accommodation location.
Q: Can I use all the resources assigned to me?
A: Yes, you can use all the resources assigned to you as long as your form of use complies with our Terms of Service.