Great first sale @Chad! Congratulations and thanks for sharing with everyone.
Did you have another 16 orders that did not give you a commission? If so, it means that the customer placed the order, but that it was not completed for any reason.
Maybe the seller did not have enough stock and he canceled it … it's worth looking at the products he's listing in the store, because people are buying, but for some reason the order has not been completed.
If you do not want to share the products / niche here, send a ticket to the support service and we will look for it.