Sale – B2C IT support services in place

Summary of the case

This website, located between the consumer (who is looking for help) and the provider (IT technician), sells remote computer support services (or on-site) (B to C) using a dynamic, flexible and highly scalable reservation system . IT technicians

The monetization model is based on a fee-for-service or maintenance subscription to ensure recurring revenue.

Customers (professionals who are not IT or those with limited knowledge) can choose products and reserve available spaces.

In Doc-Ordi, We can help you remotely wherever you are!
SEMrush

Our main products:

  • System diagnosis and advice.
  • Protection of malware
  • Machine optimization
  • Troubleshoot hardware / software interface problems
  • Data recovery

Our only point of sale

Our goal is to provide a unique online customer experience of computer services through pre-calibrated, presented and sold in the form of products that can be reserved.

Clients benefit from an immediate reservation on schedule whenever they wish.

Unlike competitors who charge per hour, our approach is a single price for each product, which allows the customer to know exactly the price paid.

In summary:

  1. Computer services calibrated fast and efficient anytime and anywhere.
  2. Strong automation of the website allowing a low cost structure.

How does it work ?

The webmaster defines a set of computer troubleshooting products that they are willing to sell through the website, which may include services such as virus cleaning, cleaning, etc.

The webmaster has the opportunity to reuse the platform in white label to other companies.

The next step is to select a group of IT support technicians who will perform the services, reserved through the platform.

Customers have the freedom to choose the products they want when browsing the website. Free online support is available.

Customers can book a service appointment based on the availability of IT support technicians. (Your availability is determined based on an internal calendar for each of them and the appointments already made)

doc-ordi uses TeamViewer as a remote tool to perform support tasks (tool that does not depend on the website).

Customer experience

The site is designed to automatically manage each client's request.

Each technician has its own availability calendar, which allows the client to make their reservations easily on the date and time of their choice. Only the available hours are shown.

Optionally, the site can be configured to choose a particular convenience store.

Each task requires the management of the relationship with the client by the technician to solve the problem.

The tracking emails are sent automatically according to configurable rules, such as the type of products that have already been ordered, the frequency, etc. to provide consumers with a unique and personalized experience for the customer.

In addition, the client has the opportunity to purchase recurring services such as maintenance to strengthen the revenue model.

What do you need to start the site?

A hosting provider compatible with WordPress.

A group of computer technicians with experience in the field is essential for the proper functioning of the site.

How long does it take to make it work?

In addition to the support time, which obviously depends on the orders, the owner must wait 3 to 4 hours per week for the administration of website ads, product development and various support tasks.

What was the cost of development?


Customer profile

Our clientele is composed mainly of seniors and seniors, over 50s and not interested in computers, who need help to manage the computer.

Property details

The technical platform is designed to sell any type of services based on appointments made by the client with assignable resources.

Our sales flow is completely automated, based on WordPress and WooCommerce, which includes:

1. Fully automated sales tunnel.
2. Availability of computer technicianTechnician
3.Notifications
4. Payment procedures
5. Billing
6. Cross sale and suggested products to the customer based on suggested products.
7. Management of mailing lists

The site is currently configured through the Stripe Gateway, which allows you to pay the technician for problem resolution while paying a percentage to the webmaster.

How do we acquire our customers?

Our customer acquisition process is mainly done through Google ad campaigns and word of mouth through the technician.

How are your customers retaining?

The automatic email system, in accordance with configurable rules, allows customer loyalty and personalization.

In addition, product maintenance subscriptions are created and used to ensure the retention of the customer who is in regular contact with the customer.

Why do you sell this business?

The company failed to reach a critical mass, mainly due to the lack of time on the part of the webmaster.

Content of the sale.

  1. The domain name, the website and all current clients.
  2. An accompaniment of the new buyer to the use of the website and its structure is possible upon request.
  3. All the pages of the social networks are included in the sale:

Bio

The owner is an international manager in the field of computer science, working in famous French companies. Entrepreneur and ambitious, his activities have diversified considerably. With an impressive IT experience and career, the owner has accompanied and developed many business plans.