How do I transfer webhosting without an EPP code?

Okay, I'll try to keep this short, and excuse me if this is not the right place for this, I'm a little desperate.
I'm running out of time. I have a commercial website and the hosting service will expire in the next few days.
The hosting company belonged to my ex boyfriend who died.

I can not renew services automatically, so I would be looking to make a hosting transfer.
However, I can not get the EPP code, since obviously the administrator can not be contacted.

I went to the control panel (customer control panel) there and the hosting transfer option is broken (the page does not load).

Do I have an alternative here?
How can I transfer it without this code?