google play store – Android Soft Keyboard Not Working

On some Android devices the soft keyboard does not appear when text input views are focused and the behavior is not easily replicated. It has not been observed in the emulator or when running the app locally. It’s observed immediately after downloading the app from the play store and users are unable to sign in to their accounts without a keyboard. The same devices have shown opposite behavior. The app was built with Expo and there are no issues in iOS. Only android customers have reported this issue.

I’m out of ideas as to what would cause this behavior. Any comments or suggestions would be appreciated.