I lost my password but I still have access to my account through my mobile phone and my desktop browser (I'm still authorized there). So, I can open the configuration of my account and make sure that My phone number appears correctly in the "Recovery phone" field. I always felt absolutely safe to be able to recover my password with my phone in my hand. But it was just an illusion. When I tried to use their recovery form in my desktop browser, I did not even try to verify my phone. He just asked for the last password, the phone number, the date of creation of the account (who could remember that?) And the answer to my security question. I am absolutely sure that I completed all the fields correctly, except for the date, which I completed based on the date of the first letter sent from this account (which is still there in the "Sent" folder). In the instructions they say that.
"If you're not sure of specific dates, fine, give your best estimate."
So I did it and the date is almost correct too. A few days later I received the following response to my email:
"Unfortunately, based on the information you provided, we could not
to verify that you have this account … Can you provide more
information to verify that you own this account? "
And they provided exactly the same form that they had already filled out the first time. I tried again anyway and the result was predictably the same.
Now what I really can not understand: Why do I need to have a recovery number if I can not use it to retrieve my password?
Dear Google, even providing 90% of the correct information and having a recovery number, the owner of the account still can not do it! So, what good is your recovery system?
