Configurations – Vodacom Smart Kicka can not use media

I can not download the images / voice notes sent through WhatsApp. Error message. Error when downloading: the download could not be completed. Try again later. When trying to take a picture on WhatsApp and send it to someone – error message – the camera failed. When using the phone's camera to take a photo and see it in the gallery, it is blank with a broken triangle. I have an SD card in my phone and both the phone and the SD card have enough space. I have tried to format the entire phone, the problem still exists. Please, could someone help me here?